What is Customer Success in SaaS? If we are going to discuss customer success in SaaS, then we must first start at the beginning of a customer’s interaction with you and review how they got to customer success. By doing so, it will provide clarity around what customer...
Most businesses will need to consider scaling at some point.
Here are 17 of the most misunderstood facts about scaling and how to do it in the right way.
Not every business owner understands the importance of nurturing and developing customers. Building a base of loyal customers is essential for growth and continued success.
Customer service is an important part of your company & being available to answer questions & fix issues is vital. However, some businesses see customer success & customer service as the same thing, but this is not the case.
Getting started or perhaps you are a veteran of customer success. Here are 13 things you might not have known.
Hiring for sales roles appears to be the one thing that causes more problems than perhaps any other role within startups. It almost seems a right of passage
Are you hiring the right person for the job? Are you even sure of what that job entails? When looking to hire a Sales Rep or a Head of Sales, don’t make the mistake that most make. Watch this video to see what those mistakes are. You’ll be shocked.
It’s very difficult to argue with facts and figures. At a certain point it just becomes impossible to ignore compelling data. This article talks about taking a client on their journey, from point A to point B & what that entails.
The simplest fixes are often the most effective. One such example of this came from a study related to malware. Read this article to learn more.